A checkout-free shopping experience exclusively for American Express® Card Members offering both concessions and merchandise items to help fans avoid long lines and get back to the action faster.

The American Express Shop is located on the main concourse, across from Portal X and adjacent to the American Express Card Member Entrance on the Northwest side of the venue. More information on the American Express dedicated Card Member entrances can be found HERE.

Vivint Arena and American Express are committed to creating world class experiences with the primary goal of keeping all guests safe. Since the onset of the COVID-19 pandemic, Vivint Arena has been working diligently with state and local officials, as well as its own medical experts, as informed by the CDC, to establish and implement health and safety protocols for anyone who enters the arena.

A variety of food and beverage concession items are available for purchase within the Shop. In addition to fan favorites found around Vivint Arena, guests can also enjoy unique, locally sourced items from Salt Lake City small businesses that are not available anywhere else in the venue. Guests will also have access to select merchandise items traditionally found in the Jazz Team Store.

Card Members will tap their contactless Card, mobile wallet or insert their Card to enter the Shop. The technology tracks your movements throughout the space and upon exit charges your Card for your final purchase amount. Upon entry, you may see a $1.00 pre-authorization (or “hold”) on your account, which will be updated with the final amount of your purchase, or otherwise will drop off your account if you don’t make a purchase.

Levy, the venue concessionaire, will serve as the merchant of record and manage all operations within the store. In partnership with Vivint Arena, Levy will ensure all food safety requirements are met and Covid-19 protocols followed at all times. All purchases at the American Express Shop are subject to the policies, and terms and conditions, of Levy and Vivint Arena.

All American Express Cards are eligible. (i.e. cards bearing an American Express logo)

Yes, if a Card Member is with a guest who doesn’t have a card (adult or child), the Card Member can use his/her card to help the guest gain entry. Any items subsequently purchased or removed from the store by either party will be charged to the card used to gain entry.

Yes, the American Express Shop will be open for all venue events, though exceptions may apply, and available items within the store will vary depending on the event and audience and may be modified on a per event basis. Event specific merchandise (e.g. concerts, family events, etc.) may also be included.

Yes, the American Express Shop will be open only on Vivint Arena event days. You must be a ticketed guest to the Vivint Arena event on that day in order to gain access to the American Express Shop.

Technology used within the shop requires that an American Express Card product be either physically or digitally present to enter the store. To ensure you have access, be sure to bring your Card to all events or add your Card to your Mobile Wallet prior to arriving at the venue.

No, the Card Member will not be charged. Each item has a unique weight that is tracked through weight sensitive shelf sensors. If an item is replaced on an incorrect shelf, the system will identify that the item was moved (not purchased) and the inventory report will alert the store operator that this item is in the wrong location.

In-store staff provide monitoring for any issues that may arise within the Shop. Additionally, in such a scenario, the resulting weight discrepancy of the item will be registered, and an alert will be immediately sent within the inventory management software. The Card Member will be charged for the item and may be denied future access and barred from the Shop.

Guests are able to view their receipts by visiting go.amex/slcshop. In order to retrieve your receipt, you will be prompted to input the last 4 digits of your physical Card or digital wallet 4-digit tail number (can be found in settings within your digital wallet app) as well as the date and approximate time of purchase.

Due to the Covid-19 pandemic, Vivint Arena and NBA policy currently prohibit concession and merchandise returns or exchanges. Until further notice, all sales are final. Changes to this policy will remain fluid and will be updated as permitted.

Due to the Covid-19 pandemic, Vivint Arena and NBA policy currently prohibit concession and merchandise returns or exchanges. Until further notice, all sales are final. Changes to this policy will remain fluid and will be updated as permitted.