The cash-free model allows the arena to operate more efficiently by removing cash handling duties and speeding up transaction times. This reduces long lines and gets arena guests back to the action faster while providing our service teams the opportunity to focus more on the guest experience.
Yes, one exception will be third-party vendors hosting events inside the arena and selling merchandise, i.e. concerts & family shows.
No, the arena box office will now only accept credit, debit, and prepaid cards.
Food and beverage locations will now only accept credit, debit and prepaid cards, Jazz Notes, and Utah Jazz + Vivint Arena app digital wallet. The Utah Jazz Team Store will now only accept credit, debit and prepaid cards, Utah Jazz + Vivint Arena app digital wallet, and mobile payment options including Apple, Samsung, Google, and Android pay. The arena box office will now only accept credit, debit, and prepaid cards.
Yes, several cash-to-card kiosks will be available around the arena for guests to convert cash to a Mastercard prepaid debit card, for no fee. These cards can be used anywhere inside or outside the arena.
Main Concourse (Level 3): America First Atrium
Main Concourse (Level 3): Near Door 2 and Portal U
Main Concourse (Level 3): Near Door 8 and Portal G
Upper Concourse (Level 5): Near Portal VV
Upper Concourse (Level 5): Near Portal HH
Yes, the kiosks instantly issue an anonymous Mastercard prepaid card so there are no age restrictions, no credit or background checks, and no fees.
A card can be loaded with any variable amount up to $500.
In addition to working inside the arena, cards can be spent anywhere outside the arena, even online.
Like any other anonymous prepaid card, these cards are not reloadable.
You can check your card balance anytime and anywhere by dialing the number printed on the back of the card.
Losing an anonymous card is like losing cash – except if you have your receipt! If you have your receipt, you can call the number printed on it and a Customer Service Representative from the card company will be able to help you.