Health and Safety Guidelines

The safety of our guests, employees, players, coaches and performers is our number one priority. Below you’ll find all the information you need to know before attending your next Vivint Arena event, including information regarding proof of vaccination, masks, bags and digital tickets. 

Please review the frequently asked questions below to ensure you are prepared prior to attending your next event at Vivint Arena. Stay up to date with local health department mandates here

Need To Know

Proof Of Vaccination

All guests attending any event at Vivint Arena must present proof of full vaccination or a negative COVID-19 test (taken within 72 hours of the event time) to gain access to the arena.  Guests under the age of 12 will be permitted to enter the Arena if they wear a mask at all times. At-home tests will not be accepted. 

Mask Policy

Masks are recommended but not required for guests over the age of 12. Guests under the age of 12 will be permitted to enter the Arena if they wear a mask at all times.

 

No Bags

Bags (including purses) will not be allowed at Vivint Arena. Diaper bags and medical bags will be allowed if they are no larger than 14”x14”x6”. Clutches will be allowed but must be no larger than 4”x6”x2”.

Digital Tickets

All tickets are digital. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from the Utah Jazz App.

Frequently Asked Questions

All guests attending any event at Vivint Arena must present proof of full vaccination or a negative COVID-19 test (taken within 72 hours of the event time) to gain access to the arena. At-home COVID-19 tests will not be accepted. A person is considered fully vaccinated if they can document that at least 14 days have passed since they received the final dose of an FDA-authorized COVID-19 vaccination course. Guests under the age of 12 will be permitted to enter the Arena if they wear a mask at all times.

The following forms of proof of vaccination are accepted:
 
  • A CDC-issued vaccination card including the name of the person vaccinated, the type of vaccination provided and the date that the last dose was administered
  • A digital photo of a CDC-issued vaccination card stored on a phone or electronic device
  • A printed photo of a CDC-issued vaccination card
  • Proof of vaccination via the Docket app will also be accepted

 

A person is considered fully vaccinated if they can document that at least 14 days have passed since they received the final dose of an FDA-authorized COVID-19 vaccination course.

  • A digital photo of negative COVID-19 PCR or rapid antigen test results that matches the personal identification of the individual. The test must be administered within 72 hours of the event time.
  • A printed photo of negative COVID-19 PCR or rapid antigen test results that matches the personal identification of the individual. The test must be administered within 72 hours of the event time.
  • At-home COVID-19 tests will not be accepted. 

Guests under the age of 12 are required to wear a mask at all times while inside the venue. All other guests are strongly encouraged to wear a face mask, but it is not mandatory.

All tickets are digital and no paper tickets will be used at Vivint Arena. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from the Utah Jazz App. To learn more about digital tickets click here.

Parking is available at the Park Place parking lot. You can purchase parking before the game using the Utah Jazz App. Park Place is located across from Vivint Arena, at the intersection of 300 West and South Temple.

Prepay for parking via the Utah Jazz App. Upon payment you will be provided a QR code receipt that is specific to the event. Upon arrival at the Park Place lot, show your QR code to the lot attendant for entry.

You may enter through doors 2 (Northwest), 5 (Northeast), and 8 (Southeast).

Bags (including purses) will not be allowed at Vivint Arena. Diaper bags and medical bags will be allowed but they must be no larger than 14”x14”x6”. Clutches will be allowed but must be no larger than 4”x6”x2”.

Security screening will be contactless to help ensure the safety of guests and staff. We’ve installed new metal detectors at the arena, it isn’t necessary for you to pull anything out of your pockets. Just simply walk straight through when prompted by arena staff.

Concessions can be ordered using the Utah Jazz App or by visiting vivintarena.com/orderjazz.ordernext.com or scanning the QR code at each concession location inside the arena. Ordering kiosks will also be available in the atrium inside the main entry and near portals U and G on the main concourse as well as portals HH and VV on the upper concourse.