We are committed to creating a comfortable sports and entertainment experience while accommodating the needs of our guests with special needs. We hope that this information will be helpful in explaining our services and policies to ensure a truly safe, respectful and efficient experience.
Assistive Listening Devices
Assistive listening devices are available at Guest Services (Main Level Portal Y/Door 4) free of charge. A valid driver license or credit card will be held as a security deposit.
Accessible Parking
Accessible parking spaces are available in the Park Place parking lot located to the northeast of Vivint Arena on South Temple. These spots are on a first-come, first-served basis.
AccessibleSeating
Vivint Arena has many accessible seating options available in multiple locations throughout Vivint Arena. Guests who purchased non-accessible seats and need accessible seats can exchange (subject to availability) the tickets at the Vivint Arena Guest Services on event day.
Interpreting Services
Sign language interpreters must be requested 30 days prior to the event and be approved by the performer or event management. For details, please contact Guest Services by calling (801) 325-2130.
Passenger Drop-Off Zone
Guests may use the passenger drop-off zone on 300 West. Due to postgame traffic, this area may not be accessible for pick-up.
Wheelchairs
Guests in need of a wheelchair may request wheelchair assistance courtesy of Vivint Arena. A limited number of wheelchairs are available for transporting guests to/from their seats. Guests may arrange wheelchair assistance by contacting any Guest Services or Event Security team member. In addition, wheelchair assistance can be arranged by calling Guest Services at (801) 325-2246. This hotline is only available to the general public on event days from the time doors open until the conclusion of the event.
Alcoholic beverages can be purchased by guests who are at least 21 years old and have proper legal identification. During Utah Jazz home games, alcohol sales cease at the end of the third quarter. For all other events, alcohol sales cease approximately 60 minutes prior to the end of any event. Outside alcohol may not be brought into any event at Vivint Arena.
Vivint Arena strongly encourages all guests to drink responsibly when consuming alcoholic beverages. A summary of alcohol serving and consumption policies is listed below.
Vivint Arena reserves the right to deny entry to any guest who appears to be impaired.
Alcoholic beverages will not be served in containers larger than 25 ounces.
A maximum of two (2) alcoholic beverages may be sold to each guest, per purchase, per valid ID.
All guests who appear to be younger than the age of 35 will be asked to show positive identification prior to being served alcoholic beverages.
Management reserves the right to eject any guest under the age of 21 who illegally purchases, possesses or consumes alcohol, or is visibly intoxicated. These guests are also subject to citation or arrest by the Salt Lake City Police.
Guests must discard alcoholic beverages prior to exiting Vivint Arena.
Vivint Arena and the Utah Jazz offer a designated driver program at all Utah Jazz homes games. (See: Designated Driver Program)
During Utah Jazz home games, alcohol sales cease at the end of the third quarter. For all other events, alcohol sales cease approximately 60 minutes prior to the end of any event. Management reserves the right to cease alcohol sales at their discretion.
While animals and pets are not allowed to enter the arena, certified service animals or service animals in-training for guests with disabilities are welcome in all areas of the arena to which the public is invited. Service animals must be maintained on a leash at all times unless performing a necessary task for their disabled handlers. Guests with disabilities are responsible for cleaning up after their service animals and for any damage caused by the service animals.
Vivint Arena is equipped with Automated External Defibrillators (AEDs) throughout the arena. In the event of an emergency, contact any Guest Services or Event Security team member for immediate assistance. These devices are located at or near the locations listed below.
Sky Level (Level 6) – Skybox 6110
Terrace Level (Level 5) – Portal MM
Suite Level (Level 4) – Galagher Club
Main Level (Level 3) – America First Atrium, Portal M, First Aid
Club Level (Level 2) – Arena Offices and Levy Offices
Event Level (Level 1) – Security Control and Quad 4
B
As a convenience for our guests with small children, baby changing stations are located in most men’s and women’s restrooms and all family restrooms. Baby changing stations are also located in the nursing lounges on the main concourse near Door 2 and Door 8. Please contact the nearest Guest Services or Event Security team member for assistance.
Bags (including purses) will not be allowed at Vivint Arena. Diaper bags and medical bags will be allowed if they are no larger than 14”x14”x6”. Clutches will be allowed but must be no larger than 4”x6”x2”. Please note that all medical and diaper bags will be X-rayed upon entrance.
Hand-held signs or posters are allowed for most shows and events, unless otherwise specified by team, event and/or arena management. All signs or posters should promote fan support and follow the list of guidelines stated below.
Item may not be larger than 11 x 17 inches in size
Item may not block or obstruct the view or disturb any guests around you
Item must be related to the show and not contain obscene or offensive language or pictures
Poles, sticks or pipes to display items are prohibited
Items may not be commercial in nature or obstruct any sponsor or advertiser signage
Item may not be hung, displayed or affixed to any part of the arena
Event Day Hours: Monday-Friday 1pm – *varies by event
Event Day Hours: Saturday & Sunday 12pm – *varies by event
Jazz Game Day Hours: Monday-Friday 1pm – start of 3rd quarter
Jazz Game Day Hours: Saturday & Sunday 12pm – start of 3rd quarter
C
Small instamatic or digital cameras with extended lenses are welcome inside Vivint Arena. Professional and/or commercial cameras with interchangeable/detachable lenses, as well as all audio and video recording devices, are prohibited. Professional photography, monopods or tripods, and any equipment that may obstruct the view of any other guest are prohibited.In accordance with Vivint Arena bag policy no camera bags will be allowed.
To limit contact and to get you back to the action faster, Vivint Arena is a cash-free environment for all purchases. Fans will only be able to use credit, debit and prepaid cards—as well as mobile payment options like the Utah Jazz + Vivint Arena app’s digital wallet and Jazz Notes.
For your convenience, there are five Cash-t0-Card machines inside the arena:
Main Concourse (Level 3)
America First Atrium
Portal F
Portal T
Upper Concourse (Level 5)
Portal HH
Portal VV
All children under the age of 24 months may enter any event free of charge, but they must share a seat with an accompanying ticketed adult. Children 24 months and older are required to provide a ticket upon entry.
D
Vivint Arena and the Utah Jazz participate in the Michelob ULTRA Designated Driver Program. This initiative is designed to encourage guests to be responsible designated drivers. Guests who are 21 years of age or older and wish to participate may visit the Designated Driver Booth on the main level near Portal X/Door 3 for more information.
For all Utah Jazz home games, doors are scheduled to open to the general public 90 minutes prior to tipoff.
E
Elevators are for priority use for all guests with disabilities, as well as premium ticket holders. We invite all other guests to use stairwells and escalators when possible. Elevators are located in the following locations inside Vivint Arena:
Main Level – Portals A, F and T
Suite Level – Suites 9, 23 and 51
Terrace Level – Portals AA, GG and TT
Trained Emergency Medical Technicians (EMTs) are available to assist any guest in need. A First Aid Station is located on the Main Level near Portal L. In the event of an emergency, please contact any Guest Services or Event Security team member for assistance.
We invite all guests to use stairwells and escalators when possible. Escalators are located in the following locations inside Vivint Arena:
Main Level – Portals D and Y
Terrace Level – Portal BB
F
Family restrooms are located:
Main Level – Portals G and T
Terrace Level – Portals CC and QQ
Club Level – Toyota Club
Baby changing stations are located in each family restroom.
The National Basketball Association (NBA), Utah Jazz and Vivint Arena are committed to creating a safe, comfortable and enjoyable sports and entertainment experience. NBA fans have a right to expect an environment where:
Players respect and appreciate each and every fan
Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel
Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures
Guests will consume alcoholic beverages in a responsible manner, and intervention with an impaired, intoxicated or underaged guest will be handled in a prompt and safe manner
Guests will sit only in their ticketed seats and show their tickets when requested
Guests who engage in fighting, throwing objects or attempting to enter the court will immediately be ejected from the game
Guests will smoke in designated smoking areas only
Obscene or indecent messages on signs or clothing will not be permitted
Guests will comply with requests from arena staff regarding arena operations and emergency response procedures
The arena staff has been trained to intervene when necessary to help ensure that the above expectations are met. Guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or Guest Services staff member or by sending a text to 801-901-8111 or atwww.vivintarena.com/feedback. Guests who choose not to adhere to this code of conduct will be subject to ejection, without refund, and revocation of season tickets. They may also be in violation of local ordinances resulting in possible arrest and prosecution.
The NBA, Utah Jazz and Vivint Arena thank you for adhering to the provisions of the NBA Fan Code of Conduct.
The first aid station is located at Portal L on the Main Level. In the event of an emergency, please contact any Guest Services or Event Security team member or by sending a text to 801-901-8111 for assistance.
New mobile food and beverage ordering system at Vivint Arena. All orders will be placed via the Jazz App, www.vivintarena.com/order, QR codes located near concession locations, or the self-service kiosks located around the arena.
Ordering alcoholic beverages is currently unavailable via the mobile ordering system. Purchase will require ordering in-person with a valid ID at select locations throughout Vivint Arena.
G
Vivint Arena is committed to creating a safe, respectful and efficient experience. Arena management reserves the right to remove any guest whose conduct is deemed inappropriate, unruly or detrimental to the enjoyment of guests around him/her. If you observe any guest behaving in such a manner, please contact the nearest Guest Services or Event Security team member or by sending a text to 801-901-8111.
Our Guest Services team members are ready to assist with any questions regarding the services or amenities. Guests that have compliments, comments or concerns are invited to visit any of our two Guest Services locations inside the arena or online or atwww.vivintarena.com/feedback.
Guest Services are located at Door 4/Portal Y on the Main Level and Portal CC on the Terrace Level/Upper Bowl. In addition, each of our Guest Services locations will provide assistance to guests with disabilities. (See: Accessibility Services)
We are only accepting birthday recognitions for the game listed on the page. Please check back for further dates.
Please Note:
We are unable to include personalized messages, and messages are restricted to birthdays only.
Space is limited on a first-come, first-served basis and is not guaranteed.
If we are unable to accept your request, you will be notified via email.
All requests must be made via the form provided. No phone calls or messages will be accepted.
Submissions are accepted until noon for the game listed on the page.
L
All lost-and-found items are taken to one of our two Guest Services locations. During an event, guests are invited to inquire about lost items at either of the Guest Services locations near Door 4/Portal Y on the Main Level and Portal CC on the Terrace Level/Upper Bowl. After an event, we welcome you to contact Building Security at (801) 325-2033 to inquire if an item has been recovered. All items are held for 30 days, with unclaimed items being donated to charity after that period.
Lost children or guests should be directed to any of our two Guest Services locations at Door 4/Portal Y on the Main Level and Portal CC on the Terrace Level/Upper Bowl or by sending a text to 801-901-8111 or at www.vivintarena.com/feedback. Parents or guardians looking for lost children or members of their party should contact the nearest Guest Services or Event Security team member.
N
Nursing lounges are located on the Main Concourse (Level 3) near Door 2 and Door 8. Please ask an Xperience Ambassador for assistance locating a nursing lounge. Each lounge includes a chair, baby changing station and sink.
P
Vivint Arena features more than 10,000 parking spaces within a two-block radius, including parking for guests with disabilities. For your safety and convenience, Vivint Arena’s new contactless digital parking through ParkWhiz is preferred. Please visithttps://www.parkwhiz.com/vivint-smart-home-arena-parking/ for digital parking available for most events. We also accept credit cards and contactless methods including Apple Pay. Please note that most parking locations no longer accept cash. Prices and parking availability vary by event.
For specific event pricing and to learn about alternative options to arrive At Vivint Arena call (801) 325-2052.
Guests may use the passenger drop-off zone on 300 West. Due to postgame traffic, this area may not be accessible for pick-up and is designated for ride-share.
We are committed to creating a safe, respectful and efficient experience. The following items are prohibited at all events (Note: this is not an all-inclusive list):
Aerosol Cans
Audio/visual recording devices (e.g. GoPros, Google Glass, Spectacles, etc.)
Backpacks, bags, and purses
Beach balls, frisbees or any other projectiles
Coolers or bottles (cans or glass)
Drones
Firearms, knives or weapons of any kind
Fireworks
Flasks
Flashlights
Illegal substances
Large banners/flags
Laser pointers
Mace, pepper spray
Noise-making devices, including whistles/horns
Optical illusions intended to interfere with the ability of the eye to perceive depth or distance
Professional or commercial cameras with interchangeable/detachable lenses
Signs with obscene or offensive language or pictures or larger than 11 x 17 inches in size (See: Banners and Signs)
Outside food and beverage
Sticks, poles or pipes, selfie sticks, bats, clubs, umbrellas
Strollers
Tripods/monopods
Anything else deemed inappropriate by management
Q
Please feel free to ask any Guest Services team member questions regarding services or amenities. Also, for your convenience, there are two Guest Services locations—at Door 4/Portal Y on the Main Level concourse and Portal AA on the Terrace Level/Upper Bowl concourse. On non-event days, you can reach the receptionist by phone at (801) 325-2000.
R
Re-entry is prohibited for all Utah Jazz home games. For all other events, our re-entry policy is at the discretion of event and/or arena management and may vary based on the event.
Restrooms are located on all levels throughout the arena.
S
Vivint Gives Back Sensory Room
Vivint Gives Back is bringing families and technology together to make a meaningful impact in the lives of children with intellectual disabilities. We want all Jazz fans to feel at home when they visit Vivint Arena. The Vivint Gives Back Sensory room is designed so that all of the sensory components work together to provide a safe space for individuals with intellectual or developmental disabilities. This sensory room will be a place for these individuals to unwind, breathe and feel at home while they’re at the arena. The Vivint Give Back Sensory Room is located on the Upper Concourse (between Portals LL and MM) during any arena event.
KultureCity + Vivint Gives Back Sensory Bags
The Utah Jazz, Vivint Gives Back and KultureCity have partnered to make all events at Vivint Arena sensory inclusive. Guests attending events at Vivint Arena can check out a KultureCity + Vivint Give Back Sensory bag equipped with noise canceling headphones, fidget tools and verbal cue cards for those who may feel overwhelmed by the environment. Sensory Bags can be checked out at Guest Services located on the Main Concourse across from Portal Y/Door 4 free of charge. A valid driver license or credit card will be held as a security deposit .
In compliance with the Utah Indoor Clean Air Act, Vivint Arena is a smoke-free arena with a designated smoking area. Guests may access this designated smoking area by stepping outside of Door 9 on the Main Level during an event. E-cigarettes are prohibited inside but are permitted in the designated smoking area. Guests must be 25 feet away from the building when smoking.
T
On Sale: All non-Jazz events on the first day of general public sales are only available for purchase online at www.vivintarena.com.
Children: All children under the age of 24 months may enter any event free of charge, but must share a seat with an accompanying ticketed adult. Children 24 months and older are required to provide a ticket upon entry.
Third-parties: Be advised that the only authorized ticketing outlets for events at Vivint Arena are VivintArena.com, Ticketmaster.com and UtahJazz.com. Fraudulent tickets are subject to ejection or no admittance.
W
For the safety of all our guests, firearms, knives and weapons of any kind are prohibited. Any guest presenting a game or event ticket consents to a reasonable search for weapons of any kind before entering. Failure to comply with the above conditions will result in ejection or no admittance.
Guests in need of assistance to/from their seats may request wheelchair assistance. Please contact the nearest Guest Services or Event Security team member. In addition, wheelchair assistance can be arranged by calling Guest Services at 1-801-325-2246. This hotline is only available to the general public on event days from the time doors open until the conclusion of the event.
Complimentary Wi-Fi is provided by Xfinity. Select the network titled “[email protected]” on your mobile device to access free internet inside the arena.
FAQs
All tickets are digital and no paper tickets will be used at Vivint Arena. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from the Utah Jazz App.
Bags (including purses) will not be allowed at Vivint Arena. Diaper bags and medical bags will be allowed but they must be no larger than 14”x14”x6”. Clutches will be allowed but must be no larger than 4”x6”x2”.
Concessions can be ordered using the Utah Jazz App or by visiting www.vivintarena.com/order, or scanning the QR code at each concession location inside the arena. Ordering kiosks will also be available in the atrium inside the main entry and near portals D, F, J, L, R, T, W, and Y on the main concourse as well as portals DD, GG, JJ, LL, RR, TT, WW, and YY on the upper concourse.
